Sonos won’t be bringing its old app back

TechAudioSonos won’t be bringing its old app backSonos has changed its mind about resurrecting its older app: it’s “less reliable & less stable than you remember"When you purchase through links on our site, we may earn an affiliate commission.Here’s how it works.

Sonos has changed its mind about resurrecting its older app: it’s “less reliable & less stable than you remember”

When you purchase through links on our site, we may earn an affiliate commission.Here’s how it works.

(Image credit: Sonos)

Sonos redesigned app

(Image credit: Sonos)

Quick SummarySonos had considered bringing back its older app to mollify customers. But CEO Patrick Spence now says that it’s too buggy and unreliable due to recent firmware updates.

Sonos had considered bringing back its older app to mollify customers. But CEO Patrick Spence now says that it’s too buggy and unreliable due to recent firmware updates.

Six days agoSonoswasseriously considering bringing its old app backto try and satisfy its disappointed customers while it tries to fix the newer one. But the firm has made a decision about whether or not to bring the old app back, and the decision is no.

Speaking to Sonos customers in aReddit AMAon r/sonos, Sonos CEO Patrick Spence said that he’s disappointed too. “Until very recently I’d been hopeful that we could re-release the old app (S2) as an alternative for those of you that are having issues that we’ve not yet resolved,” he said. But having investigated it, Sonos has concluded that “S2 is less reliable & less stable [than] you remember… re-releasing S2 would make the problems worse, not better.”

Why can’t Sonos bring back the old Sonos app?

The news didn’t go down particularly well with Redditors, with responses such as “so rollback the firmware as well”; “suspecting there may be some hidden (business) reasons why you don’t want to regress systems to 16.1”; and “someone call the fire department his pants are on fire.”

For Spence, “If there’s a silver lining here, it’s that we are fully focused on getting the new software running successfully in your home.”

Sonos continues to spend serious money on fixing its app and restoring missing features, with updates coming out fortnightly. Sonos says that it’s had to delaytwo important product launches, and that the ongoing issues have overshadowed the launch of itsSonos Aceheadphones too. There’s no doubt that the ongoing issues, now into their fourth month, continue to do serious damage to Sonos’s reputation.

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