TechAudioSpeakersSoundbarsTwo new Sonos devices have been delayed while it fixes its appSonos “will not rest” until its customers are raving again, says Sonos’s CEOWhen you purchase through links on our site, we may earn an affiliate commission.Here’s how it works.
TechAudioSpeakersSoundbarsTwo new Sonos devices have been delayed while it fixes its appSonos “will not rest” until its customers are raving again, says Sonos’s CEOWhen you purchase through links on our site, we may earn an affiliate commission.Here’s how it works.
Sonos “will not rest” until its customers are raving again, says Sonos’s CEO
When you purchase through links on our site, we may earn an affiliate commission.Here’s how it works.
(Image credit: Sonos)
(Image credit: Sonos)
Quick SummarySonos’s CEO has said that fixing the firm’s troubled app is its top priority.That means two key product launches have been shelved until after it’s fixed.
Sonos’s CEO has said that fixing the firm’s troubled app is its top priority.That means two key product launches have been shelved until after it’s fixed.
Sonos’s CEO has said that fixing the firm’s troubled app is its top priority.That means two key product launches have been shelved until after it’s fixed.
Sonos’s CEO has said that fixing the firm’s troubled app is its top priority.
That means two key product launches have been shelved until after it’s fixed.
The months-long saga of theSonos appcontinues, with the firm releasing two-weekly updates to fix issues and restore features. And according toSonos, it’s meant the delay of two key products that were originally scheduled for launch later this year.
“Far too many of our customers are having an experience that is worse than what they previously had,” he said.
What products has Sonos shelved?
We can’t say for sure, because Sonos hasn’t announced them. But according to the rumour mill the firm was planning to launch a newhigh-end Sonos soundbar, codenamed Lasso, which would replace the ageingSonos Arc.
Sonos was also apparently working on a surprising new product:a set-top TV streaming device.
Sonos has said that it expected much of its 2024 revenues to come from brand new product lines, and a streamer would definitely fit that category. It wouldn’t be the firm’s first adventures in streaming – its Port streamer is a Wi-Fi network music streamer – but this unreleased box would be a TV streamer and, reportedly, considerably more affordable than the £399 Port.
For now, though, Sonos’s priority is the app. “I will not rest until we’re in a position where we’ve addressed the issues and have customers raving about Sonos again,” Spence said, adding that “our focus needs to be addressing the app ahead of everything else”.
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That means delaying the “two major product releases” planned for late 2024 and taking responsibility for the app fiasco. As Spence told investors, “With the app, my push for speed backfired.”
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